Yes! We offer local pickup in the Townsville region — usually after business hours on most days. Just flick us a message to confirm a time that suits, and we’ll have your order ready for collection.

Every collar is crafted from genuine double-layer leather, finished with solid brass hardware (never zinc alloy). Each piece is hand-stitched for strength and designed to age beautifully with time.

We recommend measuring your dog’s current collar or using a piece of string around their neck, then checking our size guide. Our collars are adjustable, so if your pup is between sizes, choose the larger option for a comfortable fit.

Yes! Our collars are designed to be both durable and stylish. They’re strong enough for daily adventures, yet elevated enough for special outings. Think of them as an everyday luxury.

Leather is a natural material that gets better with age. To keep it looking its best, wipe it down with a damp cloth after muddy walks and allow it to air dry. For extra longevity, a leather conditioner can be applied occasionally.

Please note: our red collars are crafted from naturally dyed leather and may release colour when wet. Always allow the collar to dry fully before use.

Our collars can handle a splash, but they’re not designed for regular swimming or soaking. If they do get wet, gently dry with a soft cloth and let them air dry away from direct heat.

Please note: our red collars are crafted from naturally dyed leather and may release colour when wet. Always allow the collar to dry fully before use.

We accept returns or exchanges within 30 days, provided the item is unused and in original condition. Customers are responsible for covering the return postage costs. To initiate a return, please email us at hello@thewholepack.com.au

Orders are usually dispatched within 2–3 business days (although we try our best to beat this). Shipping times vary depending on location, but you’ll receive a tracking number as soon as your order is on its way.

Unfortunately not at this stage! If you are desperate to get your hands on a collar, please email us hello@thewholepack.com.au and we will try our best to accommodate.

We believe luxury shouldn’t be out of reach. Our collars are boutique-quality, made with premium materials and craftsmanship, yet priced for everyday wear. Each piece is designed to be timeless, functional, and a reflection of the bond you share with your dog.